"First of all I must say that when I contacted Iris by phone the person I spoke to was more than helpful and gave me plenty of options. When my wife and I visited your London office again your staff were very helpful with a personal touch. Makes such a pleasant change these days."

"Great idea, great service, great prices."

"Great and quick service - thanks!"

"Hi there, sorry for the long delay i was very happy with the service that i recieved it was quick and efficient and the person that dealt with me was very freindly. Thank you very much. When i purchased the lenses i took a look around and viewed some of your other spectacles. There were TWO that i took a particular interest in, i think it was prada and anther brand. I cant seem to locate the details of the spectacles that he wrote down for me, he said that he would also keep the details of the spec i liked on your own computerised system. Please can you email those details to me again so that i may view them as im looking to make another purchase from your store before the new year. many thanks janet."

"Very pleased with the service I got. My order arrived extremely quickly (on Christmas Eve) and the transaction was smooth and trouble free. Would use again."

"Hi, I honestly had a great experience shopping at Iris. The service that i received was almost like a personilised one. The assistant was warm and made me feel like i wasn't in a strange place with people that doesn't understand my need. Will i shop again at Iris ? I don't think it necessary to answer that question...!"

"Efficient service. Will be using Iris again soon for another reglaze."

"My experience have only been 100% positive ordering glasses online through Iris Spectacles. The service was top and the handling and shipping was much faster than I had expected! I can only recommend using Iris and know that I will be using their services again in the future. Thank you very much. BR Thomas Refdahl Copenhagen"

"Great service, will definitely go back"

"Excellent and speedy service! I love my new glasses, thanks very much."

"Definitely the best prices and selection around town. Service was speedy and friendly, will definitely be back!"

"This was the first time I used an online optician and I can honestly say I will be recommending them to all my friends and family! The staff were all very helpful and friendly and my order was processed in super quick time."

"Very good service, very professional, very good prices. V happy!"

"I last bought from Iris over 5 years ago but I am glad to say that nothing has changed! Amazing customer service, excellent fast delivery even though the frames had to come from the manufacturer, I ordered on the Monday and was wearing them on the Saturday. Top class internet retailer."

"I would just like to say that I am extremely happy with the service Iris gave me - especially Alexis who was really great. I shall certainly be using you again for all my future glasses!"

"I was very pleasantly surprised by the speed with which my order for new glasses was processed and their high tech approach to the whole experience (tracking order on line etc). I will definitely use Iris again in the future!"

"Efficient service and charming assistants..A very pleasant shopping experience!"

"I am utterly delighted with the service I received from Iris Spectacles. I lost my glasses and was incapacitated without them. I ordered a new pair through the website, but received an email to indicate that the frames I had chosen were unavailable. I was asked to ring you. I spoke to Nick at 4 o'clock on Friday and explained my predicament. He went off did some research and I recevied my new glasses by courier the next day at no extra charge. Brilliant customer service and brilliant glasses. Many Thanks"

"Very happy the service that Iris provides both for me and my family. Particluarly the help in choosing frames from the huge range that you have! Mark, Bulphan, Essex"

"Absolutely fantastic. Great price, great service and great product."

"Very professional service and at a fraction of the price I would have paid one of the major high street opticians. There was a delay with one pair of frames as they were out of stock with the manufacturer but I was kept informed throughout. I would definitely use Iris again and recommend to others."

"Good choice of frames - excellent advice and prompt service - good value. What more can I add!."

"The service I received was fantastic and I'm over the moon with my glasses! Many Thanks."

"Great staff, great selection of sunglasses, thanks!"

"excellant service and quick processing"

"The lens prescription was spot on and the service professional. Like the handshake!"

"Thanks for being helpful thru an internet order, that involved a switch of models etc.!"

"I had a wonderful experience with Iris. I lost my favorite frames and they are no longer being stocked in the US. I went online and found them at Iris. They arrived and are perfect. Thanks so much!"

"I was very pleased to find designer frames and high index lenses at New York prices (very good value) at a lovely store in my local Richmond. The service was friendly and personal and my new glasses were ready in just a week. I was very impressed and would not hesitate to recommend this service to anyone who wants stylish, quality, and excellent service at almost half the price of a similar competitor."

"Love the product and once again happy with my purchase from Iris."

"I have been thoroughly impressed by Iris. There is a wide selection of frames at very competitive prices. Being able to go to a shop to try on different frames, have your pupil distance measured and eventually have your frames fitted is a clear advantage over competitors. Finally, I found the customer service to be excellent. The frames I wanted were out of stock, but it still took just a week from order to collection."

"The service that I received was efficient & swift and Stephen was friendly & polite at all times. No complaints & I love my new glasses! Thanks."

"Excellent value for money compared to the high street optician. That's why I've bought 3 pairs from you!"

"Very friendly and helpful staff. I was very happy with the whole experience and will definitely use Iris again."

"Thank you to Iris for the help with a new glasses purchase. The speed and thoroughness of the order is such that I will be coming back for all my eye glass and contact lens needs."

"Very pleased with your fast and efficient service! Found a frame online - had it ordered in to your Butler's Wharf Branch, tried them on and within a few minutes they were fitted with my lenses. Highly recommended!"

"Very good service, and advice.Thanks"

"The Richmond shop provided professional and sensible advice on the selection of my glasses. And I had them within a week!"

"Third time we have used Iris, courteus professional service, lens fitting superb, and great prices,why go anywhere else"

"excellent service and excellent glasses. this is my 5th pair! I'll definately be buying more. Should have gone to specsavers? Yeah whatever!"

"I thought the staff were very helpful and pleasant to deal with. I particularly liked being able to track my order online - it was very easy to use."

"Great service and quick turnaround"

"Excellent service, great value, highly recommended!"

"Hi, for a few years a) i have experienced great difficulty in finding frames that i liked and since discovering Iris, have bought about 6 pairs! admittedly 3 of those pairs were due to my own stupidity in losing them but the point is that within 10 minutes of walking into the shop, i always find at least 2 or 3 pairs i want, whereas in some 'other' high st stores, i might walk up and down for 30 minutes trying on every pair in the store to no avail. Alexis is a delight to deal with too, and i can only recommend whoeheartedly this store to all of those like me who have been wearing glasses for years that they dont really like!"

"I ordered some sunglasses online and have to say that the service from Alexis and team at Iris was great. The glasses were in short supply in the country and had to be ordered direct from Italy, Iris were in regular contact to let me know the status of the order and ensured that I had them in time for a forthcoming holiday. After ordering from Iris I also saw the glasses in Selfridges and Iris were considerably cheaper, which was an added bonus. All in all great service, I have no hesitation in highly recommending you using and trying them."

"Great service - very helpful with choosing and fitting of frames. thank you"

"Great customer service and again massive savings in comparison to high street opticians! Thanks H"

"Hi - I picked up my new specs on Saturday - very happy with the product, price and service received from the Richmond Team; will be back."

"I have just purchased my second pair of glasses from Iris. Both times, my orders went through quickly. There is a wide range to choose from at the Tower Hill premises. Everybody was extremely helpful and patient when I was trying to choose a pair of glasses. I love the fact that I received my lenses free of charge!"

"excellent service!"

"very efficient ,friendly and personal service.very good"

"the benefit of expert advice in the shop at an internet price"

"It was great to visit your Richmond shop. As always the service was spot on and the goods arrived in perfect condition. My favorite optical store."

"Great service -- they were efficient, accommodating and offered good advice. Best value around, too."

"Excellent service. Delivered this morning. Iris continue to meet my expectations"

"Friendly and helpful staff and wonderful prices."

"This was my first time using iris, the staff were really helpful and welcoming. Would definately use them again."

"This site is great to order. It is the first time which I command abroad and I have a big confidence in this site. There is magnificent glasses.Thanks to you"

"Great service and top quality glasses at a great price. I'm very pleased with my purchase. Thanks."

"Great service, prompt delivery. Highly recommend!"

"Hello Iris! I bought glasses from you a while ago and can report that I am absolutely delighted with the specs and the whole process of getting them from you. Originally I had some kind of existential crisis in choosing the frames, which had me stymied for months when I went to other shops. However, with your helpful, insightful but not pushy staff I got the choices narrowed down to a sensible 3, and then could take them home with me and contemplate them at leisure, with the help of a few pals. It worked great - I love my frames. I was also very happy with the fast turn around and advice on what kinds of lenses to put in. I felt I was being given really practical advice. I've spread the word to my friends about what a great place you are, and I'll be back!"

"This is the second time i have purchased glasses from the Richmond store and on both occassions the service i have received has been superior to their High Street competitiors. I would have no hesitation in recommending this store to my friends/family!"

"The staff were most personable and gave very helpful advice. My new spectacles look and feel wonderful, and are more than good value."

"I love my new Pro-design glasses. I was nervous about buying glasses over the internet but Iris spectacles answered my queries well. The glasses are great and I saved a lot of money. I would say you may need to have a word with Royal Mail as the guaranteed 1pm delivery was nearly 2 hours late. This didn't really affect me as I was at work until six but your company will have paid for a service that they didn't deliver. Thanks again."

"1st class service. Highly recommended"

"I just wanted leave a comment to let others know how friendly and professional I found Iris to be. I went to their shop in Widegate Street London before purchasing my glasses online. The salesman named Ben was great, really helpful and knowledgeable about the stores products without being pushy. I would recommend this company highly. "

"Staff at Iris were very helpful. I liked the fact that I could take my time just looking and trying on virtually all the frames with no pressure. Advice that was given was also very useful when it came to making the final decision. Online tracking system was also useful, and my frames came in exactly one week. Great value for money as lenses were included in the cost of the frame so no secret add ons...I got my designer frames and lenses for cheaper than the quote for just lenses at the opticians. Thank you, have already started recommending you to family and friends."

"Excellent efficient service. Managed to replace my glasses with minimum effort or fuss and would thoroughly recommend iris to friends"

"Very friendly and helpful. While not being pushy for the sale, helped me to get the right glasses regardless of the price. Have already recommended to a colleague. Thanks."

"Thanks for the help you provide me for my Tom Ford eyeglass purchase... I love it!!!"

"The IC Berlin sunglasses arrived promply as promised and your price was the lowest which I could find. I am quite pleased with your service and would surely do business with you again. Norm Marcus Plantation, FL USA"

"Fantastic service, very approachable staff who know about the products they offer. Great prices, very competitive. Will definitely be coming back!"

"Superior attention to every detail at every stage. Faultless!"

"I would wholeheartedly recommend Iris. The people and the service they offer make it a very pleasant and affordable place to buy glasses. They stand out from their highstreet competitors. I am thrilled with my glasses, thank you."

"All I can say is excellent. Service was brilliant - having someone show me what does and doesn't work from a great range was great. Quick turnaround, fantastic value - will definitely be coming to you in Dec for new sunglasses before skiing. Many thanks"

"Top class service! I am really happy that I have found your company on the internet. You are fast, reliable and uncompilcated. I really enjoyed to know about every single update of my order with your tracking tool and your mails. I will recommend you to my friends and colleagues. Keep up the excellent service. This is how internet orders should work. Fedex delivery is also a very good choice for the completion of the order process. Cheers from Berlin! Krisztian"

"Great service. Excellent customer care with competitive pricing and great choices of frames, lenses and sunglasses. Will continue to use you again for all my needs and recommend you to my friends and work colleagues."

"Thank you so much for a perfect service. Regards, Charlotte from France"

"Great! Best price I could find by a mile, very refreshing and a great service to boot! If you keep the prices down on the lenses I will definitely use Iris Spectacles again. Robert Thake."

"Great price, excellent service - can't ask better than that :-) Saving well over £150 on the same specs and lenses from Vision Express... superb."

"I love the glasses and the ordering went through really well. I was able to login and view the current status of my order, then I got a phonecall to say they'd arrived and they were posted to me for the next day. Will be coming back for sure :)"

"Very nice people, helpful and great prices - thanks for the help with my new specs!"

"Good service, you said it was going to take 10 days and it did. Happy with the specs."

"Very good service all round, everything was in when Alexis said it would be in. Thanks for a great service, will now not go anywhere else for my glasses/sunglasses requirements."

"I was very happy with my lenses and definitely the cheapest I found so far ! thank you!!"

"Excellent service and significantly cheaper than anywhere else I found."

"Bought a pair of Gotti Glasses as my first ever pair. Got excellent assistance from the assistant in the city branch.Have recommended to family and friends as good service and value like this rarely come along together."

"A fast and efficient service, much cheaper than available anywhere else and better quality too."

"Very happy with the level of service provided .. Asked for & received positive neutral advice on glasses I had selected. More than happy to take the advice offered .. ended up with a lovely pair of Mykita's .. Will be back for second pair next month. Tom D"

"A real gem of a find...a place where you can find extraordinarly cool glasses.!"

"Excellent service, fast delivery, good prices, can only recommend"

"Many thanks - glasses arrived and are fine in every way - good service, helpful staff who always answered e-mails etc promptly and I liked the on line facility for checking on my order"

"Helpful, friendly and efficient service. Nice range of frames, nice relaxed store. Prices are very reasonable and the lenses being free is an excellent bonus, entirely unexpected in London."

"Fast efficient service, excellent prices. Being able to come and try a well choosen range of frames on in a relaxed shopping environment is great. Staff freindly and helpful. Good web sevice, status of order checking is a good element."

"Makes buying glasses a pleasure. A fantastic selection of modern frames and friendly efficient service."

"Really excellent service. Friendly staff, amazing price and superb glasses! Will certainly use again. Many thanks."

"I recently bought a new pair of glasses from your shop near Liverpool Street station. I am delighted with my purchase and the whole experience was terrific. The layout and ambience of the shop is quite unique, the range of products on offer second to none and the staff the most knowledgeable and helpful I have ever encountered. I have since been inundated with folk telling me how great my glasses look and this is thanks to your sales associate who helped me choose the perfect frames. Thank you!"

"Another fantastic re-glaze from Iris Optical. I sent my broken glasses in the post on Monday, and I had them back by Friday, with the new ultra-thin glass lenses fitted. The whole process was extremely slick, and I saved over £200 from the high street price. This is the third time I've used Iris Optical, and I won't hesitate to use them again and again."

"Hi people there, Today I received the item. It's awesome. Prompt delivering. HIGHLY RECOMMENDED! Perfect IrisSeller! Regards. Peter."

"Great service and great price! Thanks "

"Professional advise and a great service from my experience with the London branch. I know where I'll be going when I need a new pair of glasses, many thanks."

"Excellent service. The specs were to replace Orgreen ones purchased elsewhere in 2006 which had been lost. Iris were approx £60 cheaper and the delivery period of 1 week was much faster than I expected. David Fleming"

"Excellent service and really good quality specs (1.9 index glass glazed very well). Would definitely recommend to friends and family in the future, particularly given competitive pricing."

"Great service. Would use them again. Tom"

"Stephen gave exceptional customer service throughout; from my initial enquiry; to sourcing the exact frames I wanted to the expertly glazed complete glasses. I couldn't be more pleased. So many companies today proclaim to look after their customers but few actually deliver and I can say that Iris always have. I thoroughly recommend them. :-)"

"Helpful, efficient and fast service. Friendly staff at Tower Bridge branch. Quotes for the same glasses on the High Street were higher. I would definitely recommend Iris Optical to others."

"Very fast and efficient service with friendly staff who spent time adjusting my frames until they fitted perfectly. A fraction of the cost of anywhere else I have found providing similar, high quality lenses."

"I am very pleased with my new glasses, look and feel good"

"This is my second pair i have bought from Iris and i have to say the customer service, communication, price and speed of making my glasses was brilliant. Thanks again and from now on I will only buy my glasses from Iris!"

"Although I had to wait far too long for my new glasses I would go back to Iris as I found the staff very polite and I think the delay was possibly down to others . I would recommend Iris to my friends. Mr Ron Coleman"

"Helpful, friendly service with objective opinions about my choice of frames. Would definitely recommend to my friends and family."

"Friendly, knowledgeable and efficient service! Very fast turn-around time and great prices! Will definitely recommend Iris-Spectacles to friends/family."

"I would like to compliment the excellent service I received at the City branch. I got good advice on frame choice without any pushiness and my order was dealt with speedily and efficiently. Full marks!"

"Brilliant service from Iris. Excellent range of frames, competitive prices, speedy delivery and really helpful staff. I have recommended you to all fellow spectacle-wearers."

"Very happy with the glasses, good price, nice friendly advice and service. Will be back"

"Dear Iris Thank you very much for your professional and friendly service. I saved about 40% of what I was originally quoted at the high street shop for my glasses and the experience of choosing the right pair was great. Thanks Ben!"

"I would have no hesitation in using Iris Spectacles in the future and have already recommended them to my friends - I went direct to one of your stores and found your staff friendly and helpful. Regards - Lee Sloan"

"I was very happy with the excellent customer service I received both in your city and Richmond stores. Your staff took time to give advice on which frames suited and adjust the nose pieces after I'd worn my frames for a couple of days. Iris was initially recommended by two different friends and as I was very impressed with the selection and competitive prices offered, I've recommended Iris to my friends as well! Many thanks!"

"I have to say the service was excellent, Ben from the city branch is very helpful and an extremely nice guy, I will buy all my glasses from iris from now on. "

"Two pairs of great glasses, individualised service with practical advice. Thanks for your attention, it was much appreciated."

"Very helpful to the customer. Also very efficient which i was very impressed with. Definately come back again!"

"Anyone given the 'scare' treatment by the optician doing your eye test about the enormous risk you're taking buying online from Iris - rest assured, the service is great, the people decent and most important the product 100% reliable. There really is no reason to be ripped off and pay, as I was asked to almost twice as much for exactly the same frames and lenses. If I hadn't used Iris I would have had to compromise and buy my second choice frames. Very boring!"

"the best customer experience I have experienced in this country. I walked in at 2:40pm, by about 3:25 I walked out with my brand new IC Berlin'ers lens and all. Personal, Friendly, No pressure, Great!"

"Excellent service. Glasses arrived on time and fitted perfectly. Will definitely shop again."

"I like my specs a lot."

"Service has been friendly, good and accommodating. The alternative of providing cheaper glasses without gimmicks is welcome."

"Really great service, good range of glasses, extremely helpful staff and great prices!!"

"I would like to thank you all for everything! Service, staff and web were perfect. Congratulations. I will definitely recommend to my friends."

"I found staff in the two stores we visited very helpful and they were great at picking out glasses to suit me. One disappointment was at the Liverpool St store there wasn't quite the amount of stock (Tom Ford and Miyake in particular) we'd been expecting but we found something there anyway."

"Excellent service. Couldn't be more helpful and an amazing price. I was sent emails that kept me updated on the status of my lenses and they called as soon as they arrived. Would recommend to anyone."

"The service from your staff has been excellent. I have no hesitation recommending Iris to anyone, thank you"

"I have found Iris to be very helpful and relaxed in their approach to the choosing and buying of specs. There is no problem with trying on as many pairs as you like but useful help and advice is offered when needed. Iris is also good value and has a range of highly individual designs on display. I have purchased two pairs of specs there now and would recommend them. I love my new Gottis!"

"Brilliant! Great selection of glasses at prices to suit all budgets and even better that the price includes lenses. The best bit was being able to track the process of my glasses online. Friendly and unobtrusive staff. My only comments would be that I wasn't told about the range of lenses offered when I was buying my glasses eg anti-reflection. The second was that the mirrors in the City shop were far too high for the likes of the vertically challenged like me! I had to keep going to the end of the store and looking in the mirror there which had fingerprints all over it so it was difficult to see. Otherwise a fantastic experience and keep up the good work. Many thanks."

"After a little online research, I found Iris were considerably cheaper than their competitors, both on the high street and online. Notwithstanding, I opted to visit the store in person to see what the catch was, but I'm relieved to say there isn't one - The service was fantastic and the range was superb. After much indecision I eventually plumped for a pair of Mykita's, with transition lenses. The lenses are actually very good quality, being the same as offered by most opticians, which leaves me wondering how other opticians can sell frames and lenses at such a mark-up. Oh well, I'm not quibbling, as I'm delighted with my glasses and the service from Iris."

"Good straight forward service. Clear competitive pricing and no gimmicks (unlike most other optical outlets!) Many thanks to Alexis at Richmond for his expertise.Excellent web site and good communications along the way. Julie from Kent"

"A superb pair of Mykita designer glasses saving nearly £200 on the famous High Street chain."

"Hi great offers on great specs and great product. I will be back. one thing that i would say is that the telephone manner is quite laid back and one gets the feeling of a amateur set up . i dont mind this as i am a loyal customer , but some members of the public who have not see your high quality shops or experienced your good service may be put off if it is their first contact wth you. just a thought i would say that your special offer swung me from going to my local optician. so i would suggest you repeat that one in the future as it clearly drummed up my custom very easily. but otherwise i am very pleased with your ongoing service "

"Staff were extremely helpful and friendly. Altogether a very efficient service."

"Once again, a first-rate service. I dealt with the same man in the Richmond branch who was courteous, very helpful and professional. I am delighted. Michael Barrie"

"one pair of glasses ready within 20 minutes of our visit and order at Tower Bridge which was fantastic. Other pair I am still waiting for, though I was told there would be a wait of upto 6 weeks and we are only heading for week 2 now so everything in order and as explained to me."

"Service was great."

"The staff @ Iris in the City were very helpful and thorough which is a refreshing service to have. The selection is also excellent and im very pleased with my glasses."

"Good service and very nice range of glasses. The only downside is the backlit perspex display walls which make it hard to see the glasses at their best. regards"

"A good and effective service."

"I loved the great range of frames. As I have a high prescription Iris saved me about £200 on a complete pair of glasses compared to the high street chains. The aftercare and helpful staff mean that I'll be back to get my prescription sunglasses. Thanks to all of the team. Tara"

"I recieved great service from the Liverpool Street branch. I got a great pair of specs with a designer frame and high index lenses for less than the cost I'd been quoted just for the lenses elsewhere. More frames from the lower priced frames please. Will definitely go back."

"This is the second time I have bought a pair of glasses from Iris, with great delight. I find the service impecable, the staff are really willing to help and bend over backwards to assist where they can. The glasses are always ready within 2 weeks of ordering, a service I can not get from any other store. Thanks to all staff envolved!"

"It has been a pleasure dealing with you. Good prices and good service. Had some trouble with tracking my order, but when I wrote an e-mail to you, the answer came fast."

"Great service and good price. Shop people (sorry can't remember names - there were two; one who sorted me when I selected, and other when I picked them up) were great."

"Very efficient service. It would have been nice to have a little more input from the sales person - ie, what sort of thing are you looking for and then they suggest some options as they know the stock best? But, very pleased with my new glasses."

"Excellent value. Excellent service. Not something you can always say together. I especially appreciated the non-pushy nature of the salesperson, a trait which plagues so many of the high street outlets. I will be recommending to all. Thanks again."

"Recently made two purchases at Iris in Richmond - replacement lenses for glasses bought abroad (and different to their existing range) and prescription sunglasses. Both times received great service (from two different guys), great advice and great prices - what more can you ask for. Have, and will continue to, recommend to friends etc. as well as continuing my custom. PS. when picking up sunglasses asked if he could help with slipping glasses - no hesitation in helping and no problem, heated and 'bent' arms accordingly to tighten the fit."

"Great range, friendly and helpful advice, excellent service."

"I love my new spectacles. Great service and fantastic value. Cheers."

"excellent everything very happy indeed"

"The service I received was very helpful and I love my glasses!"

"great service - thanks!"

"As I've said to Alexis, I can't believe I've missed out on Iris for all these years - clearly I did need new glasses. The prices are amazing, the shop is a joy to browse in and the team are honest and unpretentious. I will be using Iris from now on for my glasses and shades. Cheers, Steve"

"Really really helpful and friendly service which isn't in your face. In other places the staff follow you around, not here, you're left to browse at your leisure, but help, advice and an opinion is there if and when you need it. My glasses were ready in double quick time and at a great price. I will definately be using Iris again. I'm a very satisfied customer. Thank you."

"Great service, got them as promised, and at least 7 days sooner than most other retailers were prepared to offer. They feel a bit wierd at the moment but been assured i will get used to them.. Thanks Again"

"Prompt friendly efficient helpful service. Definitely a world away from the usual high street experience. Thanks muchly!"